Coat & Cure Painting ("Coat & Cure", "we", "our" or "us") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, submit an enquiry or request a quote, or engage our painting and coating services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.
We aim to manage personal information in an open, transparent and responsible manner.
Depending on how you interact with us, we may collect and hold personal information including:
We may also collect limited technical and website usage information, such as:
We generally do not seek to collect sensitive information through our website. If sensitive information is provided to us voluntarily, we will handle it in accordance with applicable privacy laws.
We may collect personal information directly from you when you:
We may also collect limited information automatically when you use our website through cookies, analytics tools and similar technologies.
Where reasonably practicable, we will collect personal information directly from you.
We collect personal information where reasonably necessary for our business activities, including to:
We aim to collect only information that is reasonably necessary for these purposes.
Personal information may be used to:
We will not use personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.
We may disclose personal information where reasonably necessary to provide our services or operate our business.
This may include disclosure to:
We do not sell or rent your personal information to third parties.
We take reasonable steps to ensure that service providers who handle personal information on our behalf protect that information and use it appropriately.
Some third-party technology, hosting, email, analytics or other service providers we use may operate in, or store or process information in, locations outside Australia.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to handle that disclosure in accordance with applicable privacy laws.
Because third-party providers and technology services may change from time to time, the countries in which information may be processed or stored may also change.
Where practicable and required by applicable law, we will provide information about relevant overseas recipients or locations.
Our website may use cookies and similar technologies to help us:
Cookies are small files stored on your device by your web browser.
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
If third-party analytics or advertising technologies are used on our website, those providers may collect information in accordance with their own privacy policies.
We take reasonable steps to protect personal information from:
Personal information submitted through our website may be stored or processed using our website hosting, form, email, cloud storage or other technology service providers.
We use reasonable administrative, technical and organisational measures appropriate to the circumstances to protect information held by us.
However, no method of transmitting information over the internet or storing information electronically is completely secure. We therefore cannot guarantee that information transmitted to or through our website will always be completely secure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
When personal information is no longer reasonably required and we are not required to retain it by law, we will take reasonable steps to securely delete, destroy or de-identify it.
You may request access to personal information that we hold about you.
If you would like to access your personal information, please contact us using the details provided below.
We will generally respond to requests within a reasonable period and may need to verify your identity before providing access.
In certain circumstances, applicable law may allow or require us to refuse access to particular information. If this occurs, we will explain the reason where we are permitted to do so.
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that information we hold about you is inaccurate, incomplete or out of date, you may request that we correct it.
Please contact us using the details below and explain what information you believe should be corrected.
We will consider and respond to reasonable correction requests in accordance with applicable privacy laws.
If you believe that Coat & Cure has mishandled your personal information or has not complied with applicable privacy obligations, you may make a privacy complaint to us.
To make a complaint, please contact us using the details below and provide:
We will review your complaint and take reasonable steps to investigate and respond to it.
We aim to resolve privacy complaints fairly and as promptly as reasonably practicable.
If you are not satisfied with our response, or if your complaint is not resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC) to make a complaint.
More information about privacy complaints is available through the OAIC.
We may contact you regarding your enquiry, quote, project or services you have requested.
We will not use your personal information for direct marketing purposes where prohibited by law.
If we send you marketing communications where permitted, you will generally have the opportunity to opt out or unsubscribe from receiving further marketing communications.
You can also contact us at any time to request that we stop sending marketing communications to you.
Our website may contain links to websites operated by third parties.
These websites have their own privacy policies and information-handling practices.
Coat & Cure is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Our website and services are primarily intended for adults.
We do not knowingly seek to collect personal information from children through our website.
If you believe that a child has provided personal information to us, please contact us so that we can consider appropriate steps to address the situation.
Where it is reasonably practicable, you may interact with us without identifying yourself or by using a pseudonym.
However, for certain services, including providing a quote, arranging a site inspection or delivering our services, we may need sufficient information to identify you and communicate with you.
Where identification is reasonably necessary, we may not be able to provide the requested service without the required information.
We may update this Privacy Policy from time to time to reflect changes to:
When we make changes, we will publish the updated Privacy Policy on our website and update the "Last Updated" date.
We recommend reviewing this Privacy Policy periodically.
If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us.
Coat & Cure Painting — Email: admin@coatncure.com.au — Phone: 0459 904 550 — Location: Brisbane, Queensland, Australia
We will consider privacy enquiries and complaints in accordance with applicable privacy laws.
Further information about privacy in Australia, including your privacy rights and how to make a complaint, is available from the Office of the Australian Information Commissioner (OAIC).